Early positioning of organizational change management during your implementation process

In reality, supporting a BI solutions in BAU mode can be challenging not only because there are no documentation or insufficient knowledge transition but there are many important points that were only known by the project consultants which  were not possible to be knowledge transferred or documented fully at the end of the project milestone.A lot of times, the issue is only discovered when the report is showing inaccurate data or process chain fails. This can happen if a working solution is not robust enough to handle different type of future changes and scenarios.Hence it is important for a professional project consultant to document and highlights areas of common maintenance required, known bugs and customized/hardcoded method applied during the implementation process. To ensure the smoothness of handover, this has to be reviewed and updated periodically during the implementation phase and not only at the stage of near completion as what most of the project practices. This is to ensure a complete understanding of the solution and a proactive working partnership between the project and the clients/support. Some of the crucial points that can be covered in this area:

• customized abap program to lookup mapping values or selection of period filtering
• deletion selection in the process chain
• process chain failure root cause
• possible enhancement area in the transformation logic (any hardcoded values that can changed or added in future)
• impact of changing a web template or query objects to the other items in same template
• shared datasources and infoobjects and the dependency 
• any customized objects sits on erp/feed system 
• which master data attributes required to be maintained when new assignment is added
• roles and authorization matrix (usually liase with S&A and Portal team)